Terry Schurter formerly of BPMG sent out an email yesterday to BPMG members that he has resigned "under duress" from BPMG. Hmmm. It looks like BPMG no longer has the backing of Terry and (maybe) Steve Towers, BPMG’s most important assets.
Mark McGregor, a shareholder of BPMG, has reported that although Steve Towers is still on as a director and shareholder of BPMG, he has relinquished executive powers.
I took BPMG training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool. I’ve written a little bit about BPMG here, here, and here.
So now what? It looks as though Terry and company (some former BPMG folks) have setup shop as Bennu Group and has taken the BPMG.org domain in the meantime. It looks like they are even recycling some of the content from BPMG.org as well (See here for an example-Good Stuff!) The Bennu Group website identifies Steve Towers as a "Bennu Group Associate" and one of their Training Coaches. BPMG can temporarily be found at http://processperformance.com.
This coup weakens a voice in the BPM world that has tried to center the focus on process and customer. I hope that at least one of these two groups (BPMG or Bennu) can break through this soap opera (yes, that’s what it looks like to us "customers") and once again provide that strong outside-in voice.
As this disturbance works itself out, I’d like to offer my humble couple of suggestions to the groups:
- Stop using the words "more to come on that." It belittles your product and your customers. It gives you the persona of a cable news show. I’ll keep coming back to your site if the content is valuable.
- Provide an open forum for your blog posts (i.e. open the comments). Yes, the web has become a social platform. The people that read your posts expect your blog posts be no different than any other. I, for one, have felt quite constrained by the inability to comment on your blog posts. (Note: almost all of my comments would have been in support of your writing!) You may get some naysayers to chime in, but they are important too!
I do hope that this blows over quickly, so that the voices of the Outside-In approach can regain the credibility they once had.
Update (6/7/2007): Mark McGregor has posted an update to the saga here. Thanks Mark!