His most recent blog post on BPM critiques the current focus of BPM on technology solutions. As he puts it
if you focus purely on BPM as a software deployment, you will miss the benefits, limit adoption, and frustrate your executives.
We do exactly that in our company, and I don’t think we are going to see huge benefits from our BPM projects. We may find better platforms that will help us to reach a higher level of efficiency, but overall the outcome won’t be disruptive or transformative. I’m trying to do some true process analysis with stakeholders around my organization without IT involvement. Much of the focus is on preparing ourselves to answer some of the questions that George lists:
1. What is your planned/actual ROI or NPV?
2. How is BPM transforming your business?
3. How are you using BAM to change the decisioning process and management 4. processes across the company?
4. Has the agility of BPM allowed you to compete on process and less on price?
5. What has the reaction been of the CEO or board of directors?
Also we’ll focus on answering the question “How are we aligning our processes to meet the expectations of our customers?”